shop policies + services
When purchasing a work of art from Hector Acuna the collector agrees to the following policies and terms. All art is sold as described and pictured on acunaarts.com. Art is shipped as described in the listing. The artist reserves the right to reproduce images of sold works of art. A detailed request made by the artist, or related party, for future loans of purchased artwork is a possibility. The collector decides whether they wish to loan the artwork. The artist uses USPS for shipping services unless stated otherwise via email. Shipping time is not guaranteed by the artist. Accelerated shipping is available at a higher cost to the collector. The artist is not responsible for artwork that is damaged during shipping and handling but will make strong efforts to avoid fragile packaging. Purchased art is available for in-person pickup at a time, location, and date set by the artist.
After making a payment for art purchased at acunaarts.com, the artist will send an email notification and bill of sale. Once the payment is processed the artist will begin preparing the art for shipping. Insurance for shipped artwork is left to the collector. All artwork will be shipped without added insurance unless the collector pays for it via PayPal, which will delay the shipping time. The artist will notify the collector when the artwork has been given to the shipping provider. The collector is responsible to request updates and information regarding the shipping process. The collector is responsible for requesting a tracking number prior to making a payment.
If the collector is unsatisfied with the purchase, the artist will accept returns within 48 hours of receiving the artwork. A 100% refund will be sent to the collector when the artwork is received by the artist at its original condition. If the artwork is damaged the artist will refund up to 50% of the purchase price. If the collector is unsatisfied with the purchase and would like the artwork to be adjusted, added to, or repainted the artist accepts a return with shipping, material, and labor costs paid by the collector. Customer satisfaction is of the highest concern for the artist, but the listed terms are set to avoid any lack of transparency in the business transactions. Purchasing and collecting original art online is becoming more and more common. It is the goal of the artist to ensure the collector is comfortable, informed, and satisfied with their purchasing experience.